EnergyCasino is an online casino established in 2013. Probe Investments Limited owns and operates this casino, which offers slot, jackpots, table, and poker games. The license for UK players is covered by the UK Gambling Commission, while a license from the Malta Gaming Authority covers the rest. The casino clearly does not focus only on UK customers, as it is available in 11 languages including German, Swedish, and Russian.
EnergyCasino has gained a reputation for being one of the best online casinos around by featuring an exclusive collection of Novomatic games. Book of Ra, one of the most popular Novomatic games, is available in three versions. In fact, there are over 70 different Novomatic games offered at EnergyCasino. These games are offered under the ‘Greentube’ tag. Greentube is part of the Novomatic group. Yet, these alone do not make up the list. EnergyCasino also focuses on slots from other popular providers like NetEnt and Microgaming.
Popular offerings from NetEnt include Divine Fortune, Jack and the Beanstalk, Dazzle Me, When Pigs Fly, and Mega Fortune. The offerings from Microgaming are equally diverse with Immortal Romance, Lost Vegas, Jungle Gym, and Jurassic Park being some of the standout offerings. For a casino that largely bases itself around Novomatic games, the collection of NetEnt and Microgaming games is rather huge. In total, there are more than 300 slot titles available at EnergyCasino.
While Novomatic, NetEnt, and Microgaming games clearly dominate the list, games from Oryx and Wazdan also occur in sizeable numbers. Mystery Jack, Black Horse, and Magic Target are some of the popular games from Wazdan.
Slot games clearly form the bulk of the offerings at EnergyCasino. A healthy selection of table games is also present. Apart from the live versions of blackjack, roulette, and baccarat, EnergyCasino also includes games poker and other card games like Jacks or Better and Deuces Wild. It does not take long to learn that slots are the biggest, and probably best, offerings at EnergyCasino. Even though table games like blackjack and roulette are provided, they are not available in substantial numbers or variations.
Aside from playing games alone, it is also possible to get into tournaments to compete against other registered users of EnergyCasino.
EnergyCasino Welcome Bonus
A welcome bonus offer goes a long way into deciding the popularity of even the best online casinos. EnergyCasino focuses on this segment by providing a healthy £200 welcome bonus offer to new players. The online casino will match the first deposit made by the player at 100%. However, the maximum bonus under this offer is kept at £200. There are no further stages to yield more bonuses. Eligibility for this welcome bonus offer is made only when the player makes a minimum deposit of £10. Admittedly, some of the competition may offer substantially more, but their hidden truths make the offer from EnergyCasino more appealing.
While it is common for online casinos to place a 35x wagering requirement on the welcome bonus offer, EnergyCasino only has a 25x requirement. Only the slot games, apart from the exception of a few, will be able to contribute towards this requirement, as EnergyCasino does not count bets placed on table games and video poker. Some of the slot games that do not count to this requirement are Starburst, Bloodsuckers, Castle Builder, and Victorious.
Aside from the welcome bonus offer, the single biggest bonus offered at EnergyCasino is the casino reload bonus. It is available after the player claims the welcome bonus, and they stand to receive a maximum of €200. EnergyCasino will match the second deposit made by the player at 50%. The only major difference with regard to the reload bonus is that wagering requirement goes up slightly higher to 30x.
Mobile Play at EnergyCasino
While EnergyCasino does not have apps for the Android or iOS ecosystems, it does possess a responsive design which works extremely well on smart phones and tablets. However, it is recommended to access EnergyCasino on a tablet rather than a smartphone in order to get the best possible experience. The lack of dedicated apps might not work against EnergyCasino due to this responsive site.
EnergyCasino Loyalty and Rewards
The casino has a loyalty program in the form of a VIP club, but it is an invitation-only program. Gaining access to the VIP club provides players with exclusive bonuses, competitions, promotions, enhanced support, and tickets to real-world events. All players receive a dedicated account manager to provide personal service.
EnergyCasino takes into aspects like frequency, loyalty, and gameplay profile before sending out invitations. Players who use EnergyCasino services a lot and those who make substantial bets in the casino or sports betting services stand a higher chance of receiving an invitation.
The fact that EnergyCasino does not come out with exact requirements for receiving an invitation to the VIP club is a negative aspect. Customers remain in the dark when it comes to becoming part of this club. As a result, the loyalty program does take a negative hit.
Since a lot of financial information is involved, EnergyCasino uses industry standard 128-bit SSL encryption algorithms in order to protect the financial information of its users. In accordance with the UK Gambling Commission and Malta Gaming Authority licenses, the client funds are held in a separate trust account, meant for clients, at the Bank of Valletta.
A range of payment options are accepted at EnergyCasino. The list is quite comprehensive, as a player can deposit using MasterCard, Visa, Skrill, TrustPay, Neteller, PaysafeCard, Qiwi, moneta.ru, Przelewy24, Trustly, Euteller, Sofort, iDeal, GiroPay, dotpay, and Multibanco. The minimum deposit amount is £10.
In terms of withdrawals, a similar range of options are offered. Players can use credit card, debit card, wire transfer, Skrill, NETELLER, WebMoney, Click and Buy, Moneta, and InstaDebit as the withdrawal options. The minimum withdrawal amount should be £20, while a maximum cap is set at £5,000. Payouts take place at a good pace with players likely to see the funds in the account within 3 to 5 days at the most.
Customer Support at EnergyCasino
Customers can get in touch with EnergyCasino representatives through email, phone, live chat, or an old-fashioned postal address. The customer service is available for five days a week – between Monday to Friday – from 9 AM to midnight CET. On weekends, the service is only available between 13:00 and 21:00. The reasonable number of options with regard to customer care support enables quick and easy solution to any grievance. The FAQ section at EnergyCasino is reasonably strong with most of the common questions addressed.
EnergyCasino is one of the latest online casinos. Yet, it manages to tick most of the boxes right. Rather than concentrate on slots game offerings from developers like NetEnt or Microgaming, EnergyCasino opts for Novomatic, who have a unique collection of games. The slot collection numbers more than 300, and these are supplemented by a decent collection of table games. The attractiveness of this new online casino is certainly enhanced by a strong welcome bonus offer, which is accompanied by plenty of promotions.
A disappointment at EnergyCasino may be the VIP club being classified as an invitation-only program. EnergyCasino does not list of the specific requirements required to get into the club, and this goes against the casino. The customer support is comprehensive, although it is not available 24 x 7. An incentive to try out EnergyCasino is the presence of sportsbook and tournaments under its belt. EnergyCasino is a comprehensive option for anyone looking for the best online casino. Recommended.